Liberty Mutual Rates by State
Average Premium Comparison (Top 10 States)
National avg: $1,920
Rates vary by driver profile and coverage level. View recent rate filings →
Liberty Mutual Rate Changes
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Liberty Mutual Complaints
NAIC Complaint Index
The complaint index compares the number of complaints to market share. A score below 1.0 means fewer complaints than expected for company size.
Liberty Mutual has more complaints than expected relative to its market share. With a complaint index of 1.23, this carrier receives 23% more complaints than the industry average for a company of its size.
Common Complaint Categories
Industry-wide complaint category breakdown. Source: NAIC.
About Liberty Mutual
Liberty Mutual is a major national auto insurance carrier, founded in 1912 (114 years in business) and headquartered in Boston, MA.
Financial Strength: Liberty Mutual carries an AM Best rating of A, strong financial stability and reliable claims-paying ability.
Customer Complaints: The NAIC complaint index for Liberty Mutual is 1.23, above the industry average, which may indicate customer service challenges. A score of 1.0 represents the national median—scores below 1.0 indicate fewer complaints than expected for a company of this size.
Liberty Mutual offers standard auto insurance coverages including liability, collision, comprehensive, and optional add-ons like roadside assistance and rental car reimbursement.
With an AM Best financial strength rating of A (Stable outlook),Liberty Mutual demonstrates strong ability to meet ongoing insurance policy obligations.
According to NAIC data, Liberty Mutual has a complaint index of 1.23, which is above the industry average of 1.0. Potential customers should research recent customer experiences.
Company Details
Contact Information
- Headquarters
- Boston, MA
- Website
- libertymutual.com
- NAIC Code
- 23043
Financial Information
- AM Best Rating
- A
- Rating Outlook
- Stable
- Parent Company
- Liberty Mutual Group
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Data Sources & Methodology
The information on this page is compiled from authoritative sources:
- •NAIC↗ — National Association of Insurance Commissioners complaint data
- •AM Best↗ — Financial strength ratings
Insurance quotes and actual premiums will vary based on individual factors. This content is for informational purposes only.